Legal — Nitro Axentra

Legal

Terms of Service
& Privacy Policy

Effective Date: January 1, 2026  ·  Last Updated: April 2026
Governing jurisdiction: Province of Ontario, Canada

Terms of Service

Agreement of Engagement

Plain language first. Before each clause, we include a one-sentence summary so you always know what you're reading without a law degree.

01 — Acceptance of Terms

Using our services means you agree.

By accessing the Nitro Axentra website, submitting an inquiry, or entering into a service agreement with Nitro Axentra, you agree to be bound by these Terms of Service. If you do not agree, please discontinue use immediately.

02 — Description of Services

We handle your customer communications — on your behalf, under your instructions.

Nitro Axentra provides Customer Communication Infrastructure (CCI) services. All services are performed on behalf of the client and in accordance with client-provided instructions. Nitro Axentra is not responsible for outcomes arising from incomplete or inaccurate instructions.

Summary: We run your communications the way you tell us to.

04 — Call Recording & Retention

You decide how long your call recordings are kept.

Retention is client-controlled during the active service period. Upon termination, clients retain access for twelve (12) months, after which recordings are permanently deleted. Clients are solely responsible for notifying end-customers about recording in accordance with applicable laws.

09 — Regulated Industries & Healthcare

Compliance for regulated industries is entirely your own responsibility.

No Nitro Axentra Liability. Clients in healthcare, dental, or medical fields (governed by HIPAA, PHIPA, etc.) are solely responsible for ensuring compliance. Nitro Axentra does not provide guidance and assumes zero liability for regulatory failures.
Privacy Policy

Data Stewardship

PP-01 — Data Roles

We act as a Controller for your business data and a Processor for your customer data.

Nitro Axentra acts as a Controller for data collected through our site (e.g., your name and email) and as a Processor for data belonging to your customers. We never use your customer data for our own purposes.

PP-06 — AI & Data Use

Your data is never used to train AI without your explicit written consent.

Client data—including recordings, transcripts, and CRM data—is never used to train AI models without explicit written consent. AI monitoring is strictly for improving your specific service configuration.

PP-10 — Your Rights

You have the right to access, correct, and delete your data.

Under PIPEDA (Canada), GDPR (EU), or CCPA (California), you have rights to your personal information. Contact [email protected] with the subject line "Privacy Request" to exercise these rights.