Legal
Effective Date: January 1, 2026 · Last Updated: August 2026
Governing jurisdiction: Province of Ontario, Canada
Refund & Delivery Policy
1. Delivery Policy (Digital Services)
Nitro Axentra provides digital Software-as-a-Service (SaaS) and Customer Communication Infrastructure services. Because our services are entirely digital, no physical goods are shipped or delivered.
Upon successful payment and completion of onboarding, your account and services will be activated digitally. Access to your dashboard and CRM integrations is provisioned immediately upon completion of your setup phase.
2. Refund & Cancellation Policy
Our services are billed on a month-to-month subscription basis.
- Cancellation: You may cancel your service at any time by providing thirty (30) days written notice via email. Your service will remain active until the end of the billing cycle that follows your 30-day notice period.
- No Refunds: Due to the immediate allocation of dedicated resources (such as server capacity, phone numbers, AI usage limits, and live human agents), Nitro Axentra does not issue refunds, partial refunds, or prorated credits for any unused time or services during your billing cycle.
- Exceptions: We do not offer exceptions to this policy, including in the case of non-usage of the platform. If you choose not to use the services after subscribing, you are still responsible for the subscription fees until the cancellation notice period is completed.
3. Dispute Policy
If you believe there has been a billing error, please contact our support team at hello@nitroaxentra.com within 14 days of the charge in question. We will investigate the issue and, if a genuine error on our part is discovered, we will issue a credit or correct the charge.
4. Contact Us
If you have any questions regarding this policy, please contact us at:
Nitro Axentra
1 Dundas Street West
Toronto, ON M5G 1Z3
Canada
Phone: +1 (646) 480-7303
Email: hello@nitroaxentra.com